A long time ago on a contract far, far away, our PMO lead took us to task. “You are all focusing too much on what is wrong here.
It’s upsetting our client.
Why don’t you try reframing these risks as opportunities and presenting solutions instead of complaints?”
That manager was (and is) a great leader. Her advice has stayed with me, though I still have a ways to go in always looking for opportunities and solutions for my clients.
Complaint Free World
Last month someone sent me a link to Will Bowen’s Complaint Free World campaign. It reminded me of some of Maria Gajewski’s posts on [...]
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